Shipping policy
Chiharu Matcha
Shipping & Pre-Order Policy
Last updated: April 2026
⚠ Please Read — Pre-Order Information
Chiharu Matcha is currently sold as a pre-order. Each batch is sourced from Japan and carefully prepared in small quantities to ensure maximum freshness. Expected delivery is approximately 4–8 weeks from your order date, though times may vary depending on sourcing and demand. In some cases, delivery may take a little longer. Thank you for your patience — good matcha is worth the wait.
Thank you for choosing Chiharu Matcha. This page explains how pre-orders, payments, shipping, and subscriptions work. If you have any questions, please reach out before placing your order — we're here to help.
Product Information
Chiharu Matcha is a food product.
Our matcha is a single-ingredient, unsweetened green tea powder sourced from Japan.
Allergen notice: While matcha itself contains no common allergens, it is processed in a facility that may also handle other food products. If you have severe allergies or dietary concerns, please contact us before ordering.
Pre-Order & Payment
All current orders are pre-orders. Your credit card will be charged at the time of purchase, and your order will be prepared and shipped as soon as the next batch arrives from Japan. You'll receive an email confirmation when your matcha ships, with tracking information.
Estimated delivery window:
Approximately 4–8 weeks from your order date, though delivery may occasionally take longer due to sourcing or high demand. We'll always keep you updated via email if there are any significant delays.
Subscription Orders During Pre-Order Period
How subscription pre-orders work:
If you subscribe during our pre-order period, your subscription will still be billed on your regular monthly cycle. However, because inventory won't arrive until the first batch is delivered, your first shipment will include all the tins that would have been sent during the pre-order wait.
For example: If you subscribe in Month 1 and your first shipment arrives in Month 3, you'll receive 3 tins together in that first delivery — so you don't miss any of your subscription.
After the initial catch-up shipment, your subscription will continue on a normal monthly cycle. You can pause, skip, or cancel anytime through your account portal.
Shipping Rates & Delivery Times
United States
Shipping is calculated at checkout based on your destination.
Estimated transit time (after processing): 2–5 business days
International
Shipping is calculated at checkout based on your destination.
Estimated transit time (after processing): 5–12 business days
Once the pre-order batch arrives from Japan, orders are processed and shipped within 1–2 business days from our fulfillment center in California. We ship via USPS, UPS, and DHL depending on destination.
⚠ Important: International Orders — Duties & Taxes
Duties, taxes, and customs fees may apply upon delivery depending on your country. These charges are set by your local customs office and are the responsibility of the recipient. Chiharu Matcha is not responsible for any additional fees imposed by your local authorities. We recommend checking your country's import regulations before placing an order.
Order Tracking
You'll receive a tracking number via email as soon as your order ships. For international shipments, please allow 24–48 hours for tracking to update after handoff to your country's postal service.
Returns & Refund Policy
All sales are final.
Because matcha is a perishable food product, we do not accept returns.
Opened items are non-refundable under any circumstances.
If your order arrives damaged or if there's a quality issue with an unopened tin, we'll gladly replace it. Please contact us within 7 days of delivery with photos of the issue, and we'll make it right.
Shipping Address Responsibility
Customers are responsible for providing accurate shipping information. Please double-check your shipping address, apartment/unit number, and contact details at checkout. We cannot redirect packages once they've shipped. Any package returned to us due to an incorrect, incomplete, or undeliverable address will require a reshipment fee covered by the customer.
Lost or Delayed Packages
If your order hasn't arrived within the expected window after shipping, please verify your address and check tracking first. If you believe your package is lost, reach out and we'll investigate with the carrier. For confirmed lost domestic shipments, we'll resend your order at no cost. For international shipments, replacements are handled on a case-by-case basis.
Limitation of Liability
Chiharu Matcha is not responsible for delays caused by customs, carriers, weather, natural disasters, or other unforeseen circumstances beyond our control. Once a package is handed over to the carrier, delivery is out of our hands. We'll always do our best to help resolve any issues, but we cannot guarantee delivery times once the package has shipped.
Order Cancellations
Since pre-orders are charged at the time of purchase, cancellations are only possible before your order has been prepared for shipment. Once your batch has been packed, we're unable to cancel. Please reach out as soon as possible if you need to cancel.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always show the most recent revision.
Questions about your order?
We're here to help. Reach us at chiharumatcha1@gmail.com